top of page
IMG_0064_edited_edited.png

Subscribe to get exclusive updates

The Netflix series "Outlast" has captured the attention of viewers around the world, showcasing a group of individuals as they strive to survive in a remote environment with limited resources. As a psychologist, I find the show a fascinating case study for examining human behavior and decision-making in extreme situations. In this post, I will delve into the psychological concepts underlying the participants' behavior, specifically focusing on the incident where they stole sleeping bags and justified their actions, and the steadfast righteousness displayed by some participants.


Social Identity Theory and In-Group Favoritism (Tajfel & Turner, 1979)

When people are placed in situations where they have to form alliances to survive, they often develop a strong sense of social identity. The Social Identity Theory posits that individuals categorize themselves and others into in-groups and out-groups based on shared characteristics, such as goals or values. This categorization leads to in-group favoritism, where individuals are more likely to support and defend members of their own group.


In "Outlast," participants formed alliances based on their perceived shared values and objectives. These alliances may have led them to feel a strong sense of loyalty and protectiveness toward their in-group members. As a result, when faced with the harsh reality of surviving in the wilderness without adequate resources, they may have rationalized stealing sleeping bags as a means of protecting and supporting their in-group.


Moral Disengagement and Cognitive Dissonance (Bandura, 1999; Festinger, 1957)

When faced with the decision to steal sleeping bags, participants likely experienced cognitive dissonance, a psychological state characterized by holding two conflicting beliefs, values, or attitudes. In this case, the participants knew that stealing was wrong, but they also believed that they needed to protect their in-group.


To resolve this dissonance, the participants may have employed moral disengagement, a psychological process that allows individuals to justify morally questionable actions by reinterpreting the behavior, consequences, or victims involved (Bandura, 1999). By convincing themselves that stealing the sleeping bags was necessary for survival, participants were able to reconcile their conflicting beliefs and minimize feelings of guilt or shame.


The Bystander Effect and Group Dynamics (Latané & Darley, 1968)

Another factor contributing to the participants' behavior in "Outlast" is the bystander effect, which posits that individuals are less likely to intervene in a situation or take responsibility when others are present. This effect can be attributed to two primary factors: diffusion of responsibility, where people believe that someone else will take action, and social influence, where individuals look to others' behavior to determine the appropriate response.


In the context of "Outlast," the bystander effect may have played a role in the decision to steal sleeping bags. Participants who were hesitant about the act might have been swayed by the actions or inaction of others, assuming that if no one else was objecting, then the behavior must be acceptable. This dynamic highlights the powerful influence that group dynamics can have on individual decision-making, particularly in high-stress situations where survival is at stake.


The Role of Righteousness in Survival Situations

Despite the moral disengagement exhibited by some participants, others remained steadfast in their commitment to righteousness, refusing to engage in unethical behavior even when it seemed advantageous. This behavior can be explained through the concept of moral identity (Aquino & Reed, 2002), which refers to the extent to which moral traits are central to an individual's self-concept. Those with a strong moral identity may prioritize moral values over personal gain, leading them to uphold their ethical principles even in challenging situations.


The Importance of Resilience and Adaptability (Masten, 2001)

While the series showcases various psychological phenomena, it also emphasizes the importance of resilience and adaptability in survival situations. Resilience refers to an individual's ability to adapt to adversity and maintain psychological well-being, while adaptability refers to the capacity to adjust to new or changing circumstances.


Participants who demonstrated resilience and adaptability were better equipped to handle the challenges they faced in "Outlast," such as limited resources, extreme weather conditions, and interpersonal conflicts. These traits allowed them to maintain their psychological and emotional stability, enabling them to make more effective decisions and ultimately increasing their chances of survival.


In a nutshell, "Outlast" serves as a fascinating exploration of human behavior under extreme conditions, illustrating a variety of psychological concepts at play. By understanding these concepts, we can gain valuable insights into how individuals cope, adapt, and make decisions in high-stress situations. As we continue to watch and analyze the participants' experiences, we can reflect on our own psychological tendencies and consider how we might respond in similar circumstances.



References:

Aquino, K., & Reed, A. (2002). The self-importance of moral identity. Journal of Personality and Social Psychology, 83(6), 1423-1440.


Bandura, A. (1999). Moral disengagement in the perpetration of inhumanities. Personality and Social Psychology Review, 3(3), 193-209.


Festinger, L. (1957). A theory of cognitive dissonance. Stanford University Press.


Latané, B., & Darley, J. M. (1968). Group inhibition of bystander intervention in emergencies. Journal of Personality and Social Psychology, 10(3), 215-221.


Masten, A. S. (2001). Ordinary magic: Resilience processes in development. American Psychologist, 56(3), 227-238.


Tajfel, H., & Turner, J.C. (1979). An integrative theory of intergroup conflict. In W. G. Austin & S. Worchel (Eds.), The social psychology of intergroup relations (pp. 33-47). Brooks/Cole Publishing Company.



 
 

As consumers, we are constantly exposed to various forms of advertising and marketing, which can subtly influence our decision-making processes without our conscious awareness. Subliminal messages, or stimuli that are presented below the threshold of conscious perception, can play a significant role in shaping our attitudes, preferences, and behavior. In this blog post, we will discuss the concept of subliminal messaging in retail environments, explore relevant psychological concepts, provide examples, and offer practical tips for raising awareness and protecting oneself from undue influence.


Subliminal Perception and Priming

Subliminal perception occurs when a stimulus is presented too briefly or subtly for the conscious mind to register, yet still influences our thoughts and behaviors (Greenwald, 1992). One psychological concept related to subliminal perception is priming, which refers to the activation of mental associations by a stimulus, subsequently influencing our responses to subsequent stimuli (Meyer & Schvaneveldt, 1971).


As a psychologist, my observations within a retail environment reveal intriguing insights into the strategies employed by the store. For example:

High-End Retail Store for Leather Goods:

Visual cues: Stores may use carefully designed window displays and in-store arrangements that showcase their most luxurious items, subconsciously priming customers to associate the brand with high quality and exclusivity.


Scents: High-end leather goods stores might use a subtle leather scent to create a sense of luxury and authenticity, which can positively influence customers' perception of the products.


Lighting: Soft, warm, and strategically placed lighting can be used to create a comfortable and inviting atmosphere, highlighting the textures and craftsmanship of the leather goods, which can make customers more likely to make a purchase.


Car Dealership:

Salesperson's attire: Salespeople might wear professional and high-quality clothing to prime customers to associate the dealership with trustworthiness and professionalism.


Test drives: Offering a test drive can prime customers by creating a sense of ownership and attachment to the car, increasing the likelihood of a purchase.


Ambient music: Car dealerships may play uplifting or calming background music to create a positive atmosphere and subtly influence customers' emotions and decision-making processes.


Casino:

Carpet patterns: Casinos often use intricate and eye-catching carpet patterns that can prime guests to focus their attention on the gaming tables and slot machines, rather than the floor.


Lack of clocks and windows: By eliminating visual cues of time, casinos can subconsciously prime guests to lose track of time and continue gambling for longer periods.


Sound effects: Casinos use the sounds of winning (e.g., bells and sirens) from slot machines and gaming tables to create an atmosphere of excitement and anticipation, priming guests to believe that winning is common and achievable.


Beauty Spa:

Ambient music: Soothing, calming background music can be used in a beauty spa to create a serene atmosphere, priming clients to feel relaxed and encouraging them to indulge in more treatments or purchase products.


Aromatherapy: Spas often use subtle scents, such as lavender or eucalyptus, to influence clients' moods and create a sense of relaxation, tranquility, or rejuvenation, which can enhance their overall experience and encourage them to return.


Visual cues: The use of calming colors, soft lighting, and natural elements like plants or water features can prime clients to associate the spa with a sense of luxury, self-care, and overall well-being.


Diamond Jewelry Retail Boutique:

Display lighting: Diamond jewelry boutiques may use strategically placed, bright lighting to make their diamonds sparkle and appear more radiant, priming customers to perceive the jewelry as more valuable and desirable.


Showcasing high-priced items: By prominently displaying their most expensive pieces, a diamond jewelry boutique can create an anchoring effect, making their other items seem more reasonably priced in comparison.


Complimentary beverages: Offering customers complimentary champagne or other beverages can subtly prime them to associate the boutique with luxury and sophistication, enhancing their perception of the jewelry's value.


High-End Jeweler:

Exclusive atmosphere: High-end jewelers may create an air of exclusivity by limiting the number of customers allowed in the store at any given time, making appointments necessary, or employing security personnel. This primes customers to perceive the jewelry as highly valuable and sought-after.


Personalized service: By offering personalized consultations, high-end jewelers can prime customers to feel valued and establish a sense of trust, making them more likely to invest in expensive jewelry.


Brand association: High-end jewelers often leverage their reputation and associations with celebrities or high-profile events to create an aspirational image. This primes customers to associate the jeweler's products with success, luxury, and prestige.


Awareness and Defense Strategies

These examples illustrate how subliminal messaging and priming can be used in various settings to influence customers' perceptions, emotions, and behavior. By being aware of these techniques, consumers can better recognize when they are being subtly influenced and make more informed decisions. To protect ourselves from the potential influence of subliminal messages, it's important to develop awareness and adopt proactive strategies.


Be conscious of your surroundings: Pay attention to the atmosphere, music, lighting, and scents in a store. Being aware of these elements can help you recognize when they might be intentionally designed to influence your emotions and decision-making processes.


Set clear goals and budgets: Before entering a store, establish a clear objective and budget for your shopping trip. This can help you maintain focus and avoid being swayed by subliminal influences.


Practice mindfulness: Engaging in mindfulness techniques, such as deep breathing or grounding exercises, can help you stay present and focused on your intentions, making it more difficult for subliminal messages to influence your decisions.


Research and compare products: Gathering information about products and comparing them based on their features, quality, and price can help you make informed decisions and minimize the impact of subliminal messages on your choices.


To Sum it Up

Subliminal messages are a powerful and often overlooked aspect of consumer psychology. By understanding the concept of subliminal perception and its potential influence on our decision-making processes, we can raise awareness and take steps to protect ourselves from undue manipulation. Stay vigilant, practice mindfulness, and remain informed to minimize the impact of subliminal messages on your shopping experience.


References:

Greenwald, A. G. (1992). New Look 3: Unconscious cognition reclaimed. American Psychologist, 47(6), 766-779.


Meyer, D. E., & Schvaneveldt, R. W. (1971). Facilitation in recognizing pairs of words: Evidence of a dependence between retrieval operations. Journal of Experimental Psychology, 90(2), 227-234.

 
 

Understanding human psychology can be a powerful tool in the world of sales, as it allows us to better understand our customers' needs, motivations, and decision-making processes. In this blog post, we will explore various psychological concepts, such as anchoring and cognitive dissonance, that can be used to influence consumer behavior and potentially sell items at higher prices. By applying these principles, you can enhance your sales strategies and improve your overall profitability.


Anchoring

Anchoring is a cognitive bias that occurs when individuals rely heavily on the first piece of information they encounter when making decisions (Tversky & Kahneman, 1974). In the context of sales, anchoring can be used to create a reference point for potential customers, influencing their perception of an item's value.


Example: If you're selling a high-priced item, you can use anchoring by first presenting a similar, but more expensive, product. This creates a reference point that makes the target item appear more reasonable in comparison. Alternatively, you can offer an initial high price for negotiation, so the customer perceives any subsequent price reductions as a good deal.


Cognitive Dissonance

Cognitive dissonance is a psychological phenomenon where individuals experience discomfort or tension when holding two conflicting beliefs, attitudes, or values (Festinger, 1957). In sales, you can use cognitive dissonance to motivate customers to justify their purchases and maintain a consistent self-image.


Example: If a customer is hesitant about purchasing a luxury item due to its high price, you can emphasize its unique features or long-term benefits, which might justify the expense. This can help reduce cognitive dissonance and increase the likelihood of a purchase.


Scarcity and Loss Aversion

Scarcity is a powerful psychological principle that can drive consumer behavior. When an item is perceived as scarce or limited, its perceived value often increases (Cialdini, 2006). Loss aversion, another related concept, states that people tend to prefer avoiding losses to acquiring gains (Kahneman & Tversky, 1979). By combining these principles, you can create a sense of urgency and fear of missing out (FOMO) to encourage customers to make a purchase.


Example: Highlight the limited availability or exclusivity of a product by mentioning that it's a limited edition or available for a short time only. This can create a sense of urgency and prompt customers to buy before the opportunity is lost.


Social Proof

Social proof is a psychological phenomenon where individuals look to the actions and opinions of others to guide their own behavior (Cialdini, 2006). In sales, leveraging social proof can help establish trust and credibility, making customers more likely to purchase your products.


Example: Share testimonials, reviews, or endorsements from satisfied customers, influencers, or experts to showcase the popularity and effectiveness of your product. This can help potential customers feel more confident in their decision to purchase.


In a nutshell

By understanding and applying psychological concepts such as anchoring, cognitive dissonance, scarcity, loss aversion, and social proof, you can enhance your sales strategies and potentially sell items at higher prices. Keep in mind that these techniques should be used ethically and responsibly to build long-term relationships with your customers and maintain a positive brand image.


References:

Cialdini, R. B. (2006). Influence: The psychology of persuasion. HarperCollins.


Festinger, L. (1957). A theory of cognitive dissonance. Stanford University Press.


Kahneman, D., & Tversky, A. (1979). Prospect theory: An analysis of decision under risk. Econometrica, 47(2),

 
 
Gerald Goh PsyD Pte Ltd
UEN: 202103338K

©2023 by Gerald Goh PsyD Pte Ltd. 

bottom of page